Jobs at Shangri-La Hotel Surabaya, Indonesia
Shangri-La Hotel Surabaya, Indonesia, Is Hiring
Exploring hotel jobs in Surabaya that offer professional development in a luxury setting? Shangri-La Hotel Surabaya is inviting dynamic individuals to join its diverse team across key departments. As one of the city’s most respected five-star hotels, Shangri-La delivers world-class hospitality with authentic warmth and service excellence. This is an opportunity to work with a brand that values both passion and professionalism.
Departments Hiring
The Culinary Department is expanding with exciting roles including Executive Chinese Chef, Dim Sum Chef, Pastry Chef, and All Day Dining Sous Chef, each ideal for professionals with strong technical expertise and creative flair. In Sales & Marketing, the hotel is seeking a Communication Manager, Digital Marketing Manager, and a Sales Manager (JSO) to drive brand visibility and revenue. For operational support, roles such as Hygiene & Sanitation Manager and Security Service Manager are open for experienced professionals committed to safety and compliance. The Engineering Department is hiring a Service Manager who can lead technical operations with precision and proactive planning. Meanwhile, the Front Office team is looking for a Service Associate – Reception and a Duty Manager to ensure seamless guest experiences from check-in to departure.
Qualifications & Experience
– Proficiency in English; Bahasa Indonesia is a plus.
– Minimum 2-4 years of experience in a similar role within luxury hotels.
Benefits of Working at Shangri-La Hotel Surabaya
Working at Shangri-La means access to global career development, competitive salary packages, and a positive work culture rooted in respect and inclusivity. Associates receive complimentary duty meals, laundry services, health coverage, training programs, and exclusive discounts across Shangri-La properties worldwide. It’s an ideal environment for those pursuing hospitality careers in Surabaya with long-term potential.
Explore Current Openings
How To Apply
1) Scroll to the “Job Openings” section below.
2) Choose the position that matches your experience.
3) To apply, click the ‘Apply Now” button next to the job listing and send your updated CV/resume via email.
Note: Please make sure to mention the position you are applying for in the subject line of your email when you submit your application.
Job Openings
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Executive Chinese Chef
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Pastry Chef
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All Day Dining Sous Chef
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Dim Sum Chef
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Communication Manager
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Sales Manager (JSO)
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Hygiene & Sanitation Manager
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Digital Marketing Manager
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Security Service Manager
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Service Manager - Engineering
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Duty Manager
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Service Associate - Reception
About Company / Group
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Shangri-La Hotel Surabaya, Indonesia
Jl. Mayjen Sungkono No.120, Pakis, Kec. Sawahan, Surabaya, Jawa Timur 60256, Indonesia
Shangri-La Hotel Surabaya sits right in the middle of East Java’s capital city, offering a quiet and elegant retreat in the center of a busy business district. With 365 rooms and suites, the hotel blends modern Indonesian design with the kind of hospitality that feels warm and genuine. Surrounded by green gardens and located just a short drive from Juanda International Airport, it’s a favorite for both business travelers and vacationers. Its location also makes it easy to reach Surabaya’s top shopping spots, entertainment areas, and cultural sites.
Dining at Shangri-La Hotel Surabaya, Indonesia
The food scene at Shangri-La Surabaya brings together different styles and flavors, with each restaurant offering its own unique feel:- Jamoo: Serves international buffets all day, with live cooking stations and an open-air terrace.
- Sapore Osteria: A cozy Italian restaurant known for homemade pasta and classic Mediterranean dishes.
- Nishimura: Offers Japanese favorites like sushi, tempura, and teppanyaki in a calm and stylish setting.
- Shang Palace: Specializes in Cantonese cuisine and dim sum, served in a beautifully designed Chinese dining room.
- Lobby Lounge: A laid-back spot for afternoon tea, cocktails, or quick snacks anytime during the day
Spa & Wellness
Chi, The Spa at Shangri-La takes inspiration from ancient Asian wellness traditions to help guests relax and reset. From traditional Balinese massages to body scrubs made with local ingredients, every treatment is designed to leave you feeling refreshed. There’s also a 24-hour fitness center and a large outdoor pool, giving guests everything they need to stay active or unwind. Each space supports a calm, balanced stay at the hotel.
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